What is your warranty policy?

Lifetime Warranty That Goes the Distance VEXAN® and Tackle Industries rods (excluding certain models below) are backed by our No-Questions-Asked Lifetime Warranty . If it breaks, we replace it — plain and simple. Just cover the warranty fee: $75 – VEXAN® & Tackle Industries rods $100 – TI PRO & VI PRO musky rods Warranty Exclusions The following rods are not covered by our lifetime warranty, but are still backed by our 30-day risk-free trial: VEXAN® Ice Fishing Rods VEXAN® StrikeBack Rods VEXAN® Crappie Rods VEXAN® Catfish Rods Start Your Warranty Bought online from us? Use our Warranty Portal for the fastest service. Purchased in-store or at a show? Email shipping@tackleindustries.com with your name, email, and purchase details along with images of your broken rod. Ship Returns To: Tackle Industries / VEXAN® 796 1st Ave SW Britt, IA 50423 DO NOT cut your rod — we donate refurbished rods to Veterans and charities. Need a shipping tube? Carpet or hardware stores usually have them free — just make sure it’s at least 1" longer than your rod. Always verify we have the rod model in stock - otherwise a 'like' model may be chosen.

What is your return policy?

30-Day Risk-Free Trial — Fish It or Return It We don’t just want you to like your gear — we want you to love it. That’s why every VEXAN® purchase comes with a 30-day, fish-it-hard, risk-free trial. Take it out. Put it to the test. If it’s not the right fit for you — send it back within 30 days for a full refund. No hassle. Free return shipping. No regrets. Yup, even if it’s seen some action on the water. We’re confident you’ll never want to fish without it again. Fish it. Love it. Or send it back — free. Team VEXAN®

What is the best way to contact us?

Have a question or need help with your order? Chat with a real live human at 📞 641-843-0155, email us at customerservice@tackleindustries.com for general questions, or shipping@tackleindustries.com for shipping-related questions. We’re here to make sure you’re fully geared up and ready to land your next big catch!

What is the average order processing time?

After your order is placed, please allow about 2 business days (up to 4 during peak holiday times) for your order to ship out. You will receive an email with shipping confirmation and a tracking number. Your item will arrive anywhere between 2 to 5 business days depending on your location.

What is the perfect rod for me?

The answer is easy – ALL OF THEM! We have spent a lot of time with our Pro Staff creating the perfect rod for every occasion. So, with that being said, in every species of rods we offer there are several lengths, actions, backbone, tip sensitivity. It just depends on your need. You can always email us and we can help you decide or answer any questions you may have or better yet, call us and ask an expert!

Do you have a lure depth chart?

Rattlin’ Wasp - Rattlin' Wasp Trolling & Crankbait lures – VEXAN® You can also find a select number of our lures on the Precision Trolling Ap

Why can't I order a rod 8' and longer?

At this time we're only shipping rods 8' and longer in the Midwest / Speedee shipping zone. If you'd like to order a rod that exceeds that length - please email shipping@tackleindustries.com .The rate will be an additional $200 in shipping charges.